Big Drop
The systems behind the store, built around the people running it.
The work spans everyday operations, merchandising, and customer follow-up. Making those pieces work together starts with understanding how the team actually runs the store.
We work alongside the business, building and documenting systems around the work that keeps coming back. We stay involved to run them, work through problems, and improve them over time.
- Twelve production systems
- Built around the way the business works, with each one documented.
- Ongoing involvement
- Running the systems, working through problems, and improving the operation over time.
- Operations & clienteling platform
- In development: an internal platform that automates merchandising and organizes preorder outreach, bringing store operations and customer follow-up together.